Question 1

How do I get to The Shark's Tail Dive Resort in Malapascua?

Accepted Answer

You can reach Malapascua by flying into Cebu City, then taking a 3-4 hour car ride to Maya Port, where you can hop on a boat to the island. The boat ride is approximately 30 minutes. We can help arrange transport for you, just let us know!

Question 2

Is there Wi-Fi?

Accepted Answer

Yes, we have Starlink. The connection is stable and suitable for basic use such as messaging, emails, and browsing, but it is not ideal for bandwidth-intensive activities.

Question 3

Can you help arrange transport from Cebu City?

Accepted Answer

Yes! We can book a private van and boat to bring you directly to the resort. Just send us your details.

Question 4

Can you pick us up from the airport?

Accepted Answer

Yes! We can arrange a private van and boat package straight from Cebu City or Mactan Airport to our front door. Please contact us by email or WhatsApp in advance.

Question 5

How long is the travel from Cebu?

Accepted Answer

Around 4 to 5 hours depending on traffic and weather.

Question 6

What time is the last public boat?

Accepted Answer

Usually around 4:30 PM. After that, we can also book you a private boat if needed.

Question 7

What payment options are available?

Accepted Answer

We accept cash, credit cards, and bank transfers. Please note that there are a few ATMs on Malapascua which are not always reliable. It's best to bring cash with you or withdraw money before arriving.

Question 8

Can I leave my luggage if I arrive early?

Accepted Answer

Of course! We have secure luggage storage.

Question 9

Do you offer late check-in?

Accepted Answer

Yes, just let us know in advance if you’re arriving late.

Question 10

Do you offer group bookings or retreats?

Accepted Answer

Yes! We host dive clubs, team outings, and private groups. Let us know your group size and what you're looking for.

Question 11

Can I work remotely there?

Accepted Answer

Totally. Lots of guests do! Grab a coffee, sit by the pool or in the shaded dining area, and you’re good to go.

Question 12

What makes The Shark’s Tail Dive Resort special?

Accepted Answer

We’re a relaxed, social, and professional dive resort famous for our early morning thresher shark dives, friendly team, and poolside restaurant-bar with Starlink Wi-Fi.

Question 13

Where is the resort located on the island?

Accepted Answer

We’re just a 3-minute walk from Bounty Beach, near the basketball court and the central village area of Malapascua.

Question 14

Can I relax at the resort without staying there?

Accepted Answer

You’re welcome to use the restaurant/bar and join our dives. However, the swimming pool is reserved for in-house guests only.

Question 15

Is The Shark’s Tail right on the beach?

Accepted Answer

We’re located just back from the beach, offering a peaceful atmosphere with easy access to the water—only a short 3-minute walk away.

Question 16

Can I bring a drone or professional camera gear?

Accepted Answer

Yes, but please be respectful of other guests and local laws. Let us know if you're filming for content purposes!

Question 17

What should I pack for my stay?

Accepted Answer

Pack light, comfortable clothing, swimwear, bug repellent, and your own dive gear if you have it. Don’t forget your certification card if you plan to dive.
We recommend using physical sun protection such as rash guards and hats to help protect marine life. Please also bring enough cash for your stay, as cash is the most reliable form of payment on the island.

Question 18

What is the cancellation policy?

Accepted Answer

We understand that plans can change. For bookings canceled 7 days in advance, we offer a full refund. For cancellations made within 7 days, there is a no refund policy. Please check our full terms on the website for more details.

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FAQs
The more you know.

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